Privacy Policy
Marco Polo Kitchen Privacy Policy & Statement
Updated: November 2025
Marco Polo Kitchen values the importance of protecting your privacy and rights concerning your personal information. This Privacy Policy explains how we collect, manage, and use your personal data.
We adhere to the Privacy Act 1988, and comply with all relevant laws regarding the collection, management, and disclosure of personal information.
Changes to this Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website, update the “Last updated” date, and take any additional steps required by applicable law.
What is Personal Information?
Personal information refers to any data that can be used to identify you. This includes your name, address, telephone number, email address, and profession or occupation. Any data that identifies you or from which you can be reasonably identified is considered personal information
What Personal Information Do We Collect and Hold?
We collect personal information related to individuals and entities that interact with Marco Polo Kitchen. The type of information we gather depends on the purpose of collection and may include:
● Basic contact details: Name, address, phone number, email.
● Order information: Name, billing and shipping address, payment confirmation, email, phone number.
● Account information: Username, password, security questions.
● Shopping information: Items viewed or added to your cart.
● Customer support information: Details provided in communications with us.
● Additional information : necessary to perform our business functions.
How Do We Collect and Safeguard Your Personal Information?
We collect personal information directly from you through various means such as in-person interactions, phone calls, emails, our website, and online forms. We may also gather information from publicly available sources or third parties, including social media and cookies on our website. Collection will always be lawful and fair, and we will inform you if information is collected indirectly when reasonable. Purpose of Collecting, Holding, Using, and Disclosing Personal Information We collect, hold, use, and disclose your personal information to perform our functions and provide the best possible service. This includes:
● Providing Products and Services: Processing payments, fulfilling orders, sending notifications, managing accounts, arranging deliveries, facilitating returns, and enabling customer reviews.
● Marketing and Advertising: Sending promotional communications and tailored advertisements.
● Security and Fraud Prevention: Detecting, investigating, or acting on fraudulent, illegal, or malicious activities. Keeping your account credentials secure is your responsibility.
● Communication: Providing customer support and improving our services.
Website Information and Cookies
When you use our website, we may collect and store your IP address, visit date and time, accessed information, and referring page. Non-identifying data for statistical purposes may also be collected. Cookies, tracking pixels, and related technologies are used for website functionality and personalisation.
You can manage cookie settings in your browser, but disabling cookies may affect website functionality.
Direct Marketing
Direct marketing involves promoting our goods, services, or campaigns to you via emails, SMS, and phone calls. You can opt out of receiving marketing communications by using the unsubscribe option in our messages or contacting us directly.
Opting Out
You can opt out of receiving marketing communications at any time by:
● Clicking the unsubscribe link in our emails, or
● Contacting us directly at [email protected]
Disclosure of Personal Information
We do not sell or share your personal information with other organisations or businesses for commercial purposes. However, we may disclose your information to third parties for legitimate business purposes, such as:
● Service providers performing services on our behalf.
● With your consent, to third parties for specific purposes.
● Within our corporate group to operate our business.
● In connection with business transactions or to comply with legal obligations.
Service providers are prohibited from using your personal information for any purpose other than the one for which it was disclosed.
Accessing and Correcting Your Information
You can request access to your personal information at any time by contacting us at [email protected].
There may be instances where we cannot grant access to the personal information we hold, as it may be exempt under certain legislation such as the Freedom of Information Act or Privacy Act.
If you believe the personal information we hold about you is incorrect, incomplete, or inaccurate, you may request that we amend it. We will consider if the information requires amendment and respond accordingly.
Ensuring the Security of Your Personal Information
We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, modification, or disclosure. Information is stored securely in electronic or hard copy form and is destroyed or de-identified when no longer needed.
How to Make a Privacy Complaint
If you believe we have breached the Australian Privacy Principles or other privacy legislation, please contact our Privacy Officer with your concerns. We take privacy complaints seriously and will respond promptly.
Contact Information:
Marco Polo Kitchen
Email: [email protected]
ABN: 91 650 142 171
